Information

Payment

Online we accept bank transfer or Paypal.

Prices will be charged in GBP. We will list shipping costs as a separate charge on the invoice.

Shipping

We can ship to any UK or international address. For most of our shipments we use the international delivery companies such as Federal Express or Parcelforce. All orders are carefully hand-packaged in Edinburgh to prevent any potential damage in transit and are normally dispatched within 5 working days of receipt of your order. However, please allow up to 10 working days for delivery in the UK, Europe, USA and Canada, and up to 28 days for world-wide shipments. Within the UK, if you need your items in a hurry, please let us know as we can often deliver more quickly.

All deliveries require a contact telephone number and signature, so someone will need to be present at the delivery address. When work is being delivered by Federal Express, a contact telephone number for the recipient is required.

Cost for P&P to UK, EU and US/Canada is stated at point of sale.

Shipping Costs

All prints are unframed unless stated otherwise.

Cost to send framed prints will vary and will be stated at point of sale
Cost to send 3D will vary and the cost will stated at point of sale
Tax will have to be added and will be calculated at point of sale

Orders to other destinations will have to be priced individually – and will be calculated at point of sale

Returns, Refunds & Cancellations

We take every care to ensure that your purchase from us reaches you safely. However, if there is any damage to your order when it arrives, or we have made an error with your order, we will send a replacement piece or provide a full refund to your account including postage costs incurred in getting the damaged item back to us.

You may return your purchase within 7 working days from the day you receive your artwork.

All artworks must be returned in mint condition, at your own cost, in the existing packaging.

The artworks should be returned by courier service (eg UPS, or Federal Express).

If artworks are returned in a fully re-saleable condition we will issue a full refund within 30 days of receipt of your returned artwork.

Shipping charges will not be refunded.

Please contact us to make a return.

If the order has been dispatched you are advised to return the goods promptly in order to receive a refund. You are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit. If there is a fault with your product we will normally offer an exchange or refund (at our discretion).

Damage policy

In the unlikely event that the artwork should arrive damaged, please contact us immediately. It is important to record any damage directly with the delivery person when signing for the package, and if possible please take photographs. We will replace any damaged items.

Cancellation by artruist

We reserve the right to cancel any order if: one or more of the goods you ordered was listed at an incorrect price due to a typographical error or there is insufficient stock to cover your order. In this case we will notify you by email and will refund any money credited to us from your account within 30 days. We will not be liable to pay any additional compensation for disappointment suffered.

Privacy policy

We take a responsible approach to data protection and never pass on your details to third parties, from time to time we may use your details to inform you of exhibitions etc. If you do not wish to receive any communications please indicate this when placing your order.

We are committed to safeguarding the privacy of our website visitors so this policy sets out, in detail, how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation]);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use “session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website;

Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalizing the website;

(d) send to you goods purchased;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

[(j) deal with enquiries and complaints made by or about you relating to the website; and

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Disclosures

We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries the United States which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.
(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
For any queries, the best way to contact us quickly is via email: info@artruist.com